Course Introduction

The receptionist or front desk professional is often the first point of contact in any organization. Moreover, the way you greet visitors, answer calls, or manage appointments sets the tone for customer experience. This role goes beyond simply answering phones. Instead, it focuses on creating a welcoming, professional, and organized environment that reflects positively on the business.

This course is designed to build your confidence, knowledge, and practical skills as a receptionist or front desk professional. Furthermore, through lessons, real-life scenarios, and role-play exercises, you will develop essential workplace abilities. You will also learn how to communicate with professionalism, manage bookings efficiently, and handle visitors appropriately. In addition, you will discover how to represent your organization in the best possible way.

Course Outcomes

By the end of this course, you will be able to:

• Demonstrate professional phone etiquette by answering, transferring, and handling calls confidently and politely.
• Use booking and scheduling systems effectively to manage appointments, prevent errors, and coordinate with staff.
• Welcome and assist visitors professionally, ensuring safety, confidentiality, and a positive first impression.
• Maintain professionalism and workplace conduct, including appropriate dress, body language, and time management.
• Apply your skills in real-world scenarios, handling challenging situations such as upset callers, unexpected guests, or last-minute schedule changes.